Resources and Other Results:
Tips to Build Relationships at Work
Prior to the global pandemic, building relationships at work was fairly easy. You were surrounded by teammates with the... More →
Emergency Pre-Planning
Join HSI Chief Safety Officer Jill James as she visits environmental health and safety professionals in their workplaces to explore... More →
The Life of a Salesperson: Sales Skills for Success
According to the U.S. Bureau of Labor Statistics more than 14-million Americans are employed in sales, yet to paraphrase Rodney... More →
Top Training Challenges: How do you begin a safety program?
The following is an excerpt from our on demand webcast, Troubleshoot Your Training—Live!, hosted by Chief Safety Officer Jill James... More →
How To Adjust To Being Promoted In Your Department
Congratulations! You’ve worked hard at your job and now you’ve been rewarded with a promotion. After your initial excitement wears... More →
Selling Skills Training Videos
Our award-winning sales training videos and courses help boost your sales team's knowledge of the sales process. Our topics include... More →
10 Customer Service Best Practices for Customer Retention
In today’s economy, following customer service best practices is critical to retain customers. Companies are struggling to hire workers and... More →
Black & Veatch
Since 1915, Black & Veatch has delivered reliable, innovative infrastructure solutions that have made life possible and prepared us for... More →
What is a Customer Success Manager?
If you are in the process of hiring a vendor, technology provider, or business service partner, your comparison should go... More →
How to Succeed with Relationship Selling
We gray-haired sales folk like to say, “People buy from people they like.” This is the basis of relationship selling... More →
Direct Store Delivery Training Videos
Help your sales, delivery, and merchandising teams build stronger relationships with your clients. Our direct store delivery training courses cover... More →
Healthy relationships at work? Are you kidding me?
Dear 2017, I resolve to surround myself with people who fill me up, don’t suck my energy, respect me, and... More →
Employee Empowerment: Building Confidence and Initiative with Training
Nothing builds employee empowerment and boosts confidence and initiative like effective training!... More →
5 Steps to Building an Emotionally Intelligent Team
What are the steps to building an emotionally intelligent team? Can such teams transform your organization? Psychologist Daniel Goleman, author... More →
A Comprehensive Guide to Building Sales Training Programs
People who are good at making connections are often described as natural-born salespeople, but the fact is investing in the... More →
A Comprehensive Guide to Building Customer Service Training Programs
Most companies, whether they sell products or provide services, are in the same business - the relationship business. Customer service... More →
Soft Skills
Improve Productivity and Interpersonal Relationships Go beyond technical skills and software training and help your employees change behaviors, attitudes, and... More →
eLearning Library
Browse the course lists in each of our eLearning libraries to see the extent of the topics we cover. Envision... More →
Communicating with Emotional Intelligence (EQ)
Communicating with emotional intelligence allows us to practice empathy, boost stronger working relationships, and learn from and value co-workers. But... More →
Q & A with the Expert: Why A Positive Supervisor-Employee Relationship Is Crucial to Safety
Relationships play a huge role in the culture of a workplace, especially when it comes to safety. Jill James, our... More →
Why is a positive supervisor-employee relationship so important to worker safety?
Why is a positive supervisor-employee relationship so important to worker safety? Relationships play a huge role in the culture of... More →
7 Characteristics of Winning Team Dynamics
Have you ever wondered why some teams get everyone rowing in the same direction, while others just struggle or sink... More →
Customer Service Training Videos
Your front-line customer service team has a difficult job working with the general public in person, via the phone, and... More →
8 Steps to Successful Remote Collaboration
I am fortunate to have worked as a member of many remote teams throughout my career. Over 20 years ago... More →
Improve Employee Social Awareness Through Workplace Empathy
People appreciate when you show care and concern Empathy is defined as “the ability to understand and share the feelings... More →
Develop Emotional Intelligence (EQ) in the Workplace
Scroll through any social media platform and you will witness intelligent people losing sight of their own emotions while... More →
ATD 2021 Keynote Recap: Angela Duckworth and Her Grit Scale
ATD 2021 kicked off with a lively and engaging keynote from Angela Duckworth. She began with stories from her... More →
How-To: Supporting Safety & The 4 Questions for Return On Investment (ROI)
We believe you shouldn’t have to ‘sell safety’, and assume that occupational safety and health are the foremost priorities for... More →
![Actively Listening? [Say Whaaaaat?]](https://hsiassetstorage.sfo2.digitaloceanspaces.com/assets/images/blog/Active-Listening-Say-Whaaaaat-HSI-Blog.jpg "Actively Listening? [Say Whaaaaat?]")
Actively Listening? [Say Whaaaaat?]
Of course, you’re actively listening!!! Right? Perhaps and perhaps not! What does it mean to be an active listener, and... More →
How to Build Authentic Leadership Through Storytelling
Why build authentic leadership through storytelling? Think about the impact Pixar movies have not only on kids but adults, too... More →
A Guide to Creating an Employee Training and Development Program
Creating an employee training and development program from scratch is a challenge. Do it right, and you’ll give your organization... More →
Tips on Internal Organizational Communication Best Practices
Optimizing organizational communication can powerfully impact an organization's efficacy and success. For years, poor communication has been a concern for... More →
Why Personality Assessments are Beneficial in the Workplace
Why are personality assessments beneficial in the workplace? Why does it matter if an employee chooses “false” versus “mostly true”... More →
The Art of Negotiation: An Essential Soft Skill for Leaders
The ability to negotiate is an essential soft skill for leaders. Most leaders’ workdays consist of one negotiation after another... More →
Benefits of LGBTQ Inclusion in Diversity Training
You might think diversity training is a one size fits all approach to get everyone working together. If diversity training... More →
Corridor Finds Off-the-Shelf Training Partner with HSI
The Challenge Since 1989, The Corridor Group has been a trusted partner as home health, homecare, and hospice service providers... More →
Tips for Never Missing Deadlines
If you are responsible for managing projects, you understand the importance of timelines and meeting deadlines. The work can be... More →
Confidence Training for Managers: How to Build Confidence in Teams
Confidence is a funny thing: Not only is it highly personal and hard to measure, it fluctuates throughout time depending... More →
The Story of Pillar – On Safety FM
Old school safety isn’t getting it done anymore. HSI’s Director of Marketing Barrett Pryce joined Safety Talks with Steve Sisson... More →
Training2022 Keynote Recap: Happiness and Success
If someone told you happier employees translate into more success for your company, would you shake your head and roll... More →
Measuring Safety Attitudes
Want to know how management really feels about safety? Or how about your employees? Join us as we launch Vivid’s... More →
EHS on Tap: E45 Certifications to Soft Skills: Professional Development for 21st-Century EHS Careers
Justin Scace: Hello everyone, and welcome to EHS on Tap. I'm your host Justin Scace, Senior Editor of the EHS... More →
Brain Health: 15 Cognitive Activities to Help Improve Workplace Skills
It’s not only in one’s early childhood that cognitive activities are necessary to keep the brain healthy. Companies should support... More →
What to Expect From Us (How Buying Works)
Today, a lot of tech companies call their internal process the “customer journey”—that’s a fancy name for all of the... More →
Lessons from a Life in Safety: #10
Be a story collector! Safety professionals at any career stage accumulate stories quickly, whether humorous, horrific, or, just human—keep collecting... More →
All the OSHA Acronyms! With Definitions!
One of the frustrating things about the government—or any large bureaucratic institution—is the jargon. Least popular for laymen are acronyms... More →
8 Red Flags of Disengaged Employees and Solutions to Re-Engage
Startling statistics show that 79% of the global workforce is made up of disengaged employees! According to a Gallup survey... More →
Positive Thinking Exercises for the Workplace
Quickly dismiss negative thoughts by practicing our positive thinking exercises for the workplace. Is it “just another manic Monday” or... More →
7 Secrets for Setting and Communicating Priorities at Work
Setting priorities at work isn’t just about choosing to do one thing over another; it’s about choosing to do important... More →
Tailoring Your Sales Pitch to Customers' Needs
Without the work of your sales team, your company wouldn't get much new business. In fact, this is probably why... More →